We collect no personal information from users of this website or from users of our Windows calculators with three important exceptions:
- If you order one of our programs, we do require your name, address, phone number, email address and credit card details if paying by credit card and we will archive this information EXCEPT for the credit card number. Pine Grove Software never has access to your credit card number when you use our online shopping cart. The number is sent directly to the merchant bank via a secure connection to Authorize.Net.
- If you initiate contact with us via email seeking support or just offering a comment we will save your email address and the email contents
- We plan to launch a blog sometime in late 2011. We may require a valid email address in order to post a comment to aid us in reducing blog spam posted on our site.
What will we do and not do with personal information that we collect?
- From time-to-time, we may email announcements about new products, updates and bug fixes. This has always been our policy. To put some perspective on this, we have made less than six such general mailings in the past ten years.
- NOTE: If you subscribe to a blog we host and wish to be notified of blog updates, then we anticipate the frequency of emails will increase substantially.
- We will NOT sell, share or distribute your personal data to or with any third party.
- We MAY contact you on behalf of a third party offering goods or services we think you may be interested in learning about. In over 25 years, we have never done this and if we were to to this, we promise not to be obnoxious about it.
- We MAY use a 3rd party to help us manage our email list and to allow website visitors to subscribe and unsubscribe from our blog and email list. We have not done this. We are alerting you to the possibility.
The above policy was updated on November 2, 2011.
Refund Policy — Money Back Guarantee
If you are not satisfied with one of our calculators or programs, you may receive a refund for the full purchase price (less any shipping or handling charges) within one year of purchase. No quesstions asked. Simply deactivate the software and contact us for a refund.